SHIPPING & RETURNS

Return Policy

CHANGE AND CANCELLATION

Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no order modifications are allowed. You may notify the Complete Casa Support Team to make an order modification or cancellation request.
If a customer needs to change an order within the 24-hour allowable time frame, CC will be able to assist with the following scenarios:
- Remove or add items in an order 
- Change shipping address
- Change email address
- Change customer’s name
Cancellation is not acceptable after 24-hour allowable time. 24 Hour Modification Policy does not cover orders that are Manually Processed by the seller.

 

Returns

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, you must follow the following process:

  • Submit 4 photos from different angles as well as a 1 minute video of the product in hand explaining what the reason for the refund request is.

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Full store credits (minus shipping) will be granted for items in unopened, unused, condition in the original packaging.

REFUNDS ARE NOT ACCEPTED FOR ANY FREE PROMOTIONAL ITEMS.  

A 30% restocking fee will be assessed on used merchandise and will be deducted from your store credit. If your product is damaged or defective, we will issue an exchange of the same item within 30 days. We require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement.  Buyer pays shipping.  We reserve the right to reject any return that does not fit this criteria. Contact us at support@completecasa.com with any questions

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Shipping Information

DELIVERY TIME ESTIMATES
Production Time: 2-5  business days
Expedited Shipping: 10-25 business days (With Destination Tracking)
Standard Shipping: 2-7 weeks (Does Not Include Final Destination Tracking: AU, CA, DE, UK)
Tracking number delivery: 3 -7 business days after order processing.

TRACKING WEBSITES
www.17track.net/en for international orders
https://tools.usps.com/go/TrackConfirmAction_input  for U.S. orders.
ALL INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY CUSTOM/VAT FEES THAT OCCUR WHEN THE PRODUCT ARRIVES TO YOUR COUNTRY